Department Quality Objectives

  • To ensure 100% customers’ satisfaction at a satisfactory level in customer satisfaction survey for a period of one year.
  • To ensure 80% of damage complaints are repaired within 3 working days and 20% of damage complaints are solved in 7 working days for a year.

Client Charter

  • Customers’ complaint is responded within one hour of receiving them.
  • Ensure renovation and upgrading work applications are implemented within 6 months after UiTM’s Committee approval.
  • Ensure the power failure is restored within 2 hours from the time of receiving the complaint.